Industries

Emergency Services

For over 25 years, we have supported emergency services through critical IT transformation initiatives. We’ll help you design, procure, and deploy future-proofed IT capabilities that cut costs, eliminate legacies, facilitate frontline services, and drive working efficiencies.

Transforming technology to enable today’s – and tomorrow’s – emergency services

Modern technology plays a critical role in keeping our ‘blue light’ organisations running. For technology leaders, though, tackling technical debt while keeping efficient frontline services in flight and optimising efficiencies is a multi-faceted challenge.

Mass-market technology offers new opportunities to deal with expensive legacies and integrate resilient, cost-effective ways of working across individual services, service partners, and shared IT partnerships.

But, in a sector where systems uptime, performance and security are imperative, setting and implementing the right transformation roadmap from day one is essential. Our sector-specific knowledge and independent expertise help our clients to do just that.

Practical, achievable technology change, tailored to the Emergency Services landscape

In the UK and internationally, Mason Advisory provides strategic guidance, practical support, and technical assurance to drive beneficial IT change for emergency services. We have an exceptionally broad and deep understanding of the sector’s common challenges and how to solve them. But we also take time to understand your individual organisation’s ecosystem, helping you to:

Reduce IT costs: with sourcing, procurement and technical assurance to get the best value from every supplier.

Tackle technical debt: moving from outdated, cumbersome solutions to affordable, resilient, future-ready architecture.

Support efficiency: optimising frontline systems, streamlining IT operations, and building the digital foundations now to handle future change.

Our IT transformation services help ‘blue light’ technology leaders to:

Save time and money: designing the strategy, roadmap, and business case to move your IT estate into optimised performance.

Modernise and standardise: dealing with outdated, costly legacies and introducing accessible, compatible solutions – without risking critical in-flight systems.

Source efficiently: using our public sector procurement knowledge to source the right solutions at the right price, and within relevant compliance frameworks.

Support frontline operations: delivering the technology tooling that personnel need to do their work efficiently, effectively, and collaboratively.

Optimise back-end operations: transforming IT service management and harnessing mass market technologies to achieve efficiency and economies of scale.

Protect your data, and uptime: ensuring that your cyber security defends against ever-changing risks and guarantees service continuity.

Set the stage for collaboration: building the right technology architecture to support potential interworking between emergency services departments, divisions, and neighbouring organisations.

If you would like to speak to one of our industry experts email contact@masonadvisory.com. Find out more about our services.


“I knew Mason Advisory could bring in a team of experts to support the whole programme. They have really added value and I see it as a partnership: they have taken on our challenges as their own. They really care. That’s why I’ve already recommended them to another emergency service. And that’s why they’re still working with us now.” 

 Barry Thurston, Former Chief Information Officer (CIO) – London Ambulance Service