Experts in digital and technology transformation
Who are we
A simple approach to complex challenges: Mason Advisory is a Digital and Technology advisory firm providing strategic, technical and commercial advice to organisations across the private and public sector. We're experts in IT who match technology know-how with commercial and business sense.
Read our latest Carbon Reduction Plan
Mason Advisory is committed to achieving Net Zero emissions by 2040
Read our latest case on how we supported Pets at Home to reduce risk and enhance resiliency for their most critical services
How Mason Advisory supported Pets at Home in enhancing the resiliency of their most critical services.
FT names Mason Advisory as one of the UK’s Leading Management Consultants 2022
We have made the list for the fourth time, appearing in five bronze this year in the categories
Featured Case Studies
Supporting Northumberland County Council to digitally transform how its customers interact with the CouncilView Case Study
Our servicesView All
Developing IT strategies, designs and technical roadmaps to drive innovation and align IT with the business.
Operating Model & Organisational Design
Helping technology organisations optimise how they operate and organise themselves – internally and in their external interactions – to deliver maximum value to customers.
Enabling clients to deliver business value through optimising and transforming their service operations
Latest insightsView All
When did IT Change Management become change prevention?
Change is typically the cause for around 80% of Major Incidents. Yet enabling change is critical to achieving an organisation’s goals. What gives?
SolarWinds cyber-attack – Securing your organisation
The costliest aspect of a cyber-attack is information loss. Data loss occurs due to hacks and the information, often belonging to third-parties, can be expensive to restore.
Resolving Incidents and Service Requests via Swarming Method – does it work?
The Level 1, 2 and 3 support model has been the go-to standard for the last 20+ years, providing a structured method for resolving Incidents and fulfilling Service Requests. Is it time for a rethink?
Does IT or Business drive your change agenda?
According to the Standish Group 2018 CHAOS Report, only 36% of projects are successful, with 45% challenged and 19% failing
Taking back control of Shadow IT
Shadow IT is prevalent across many organisations, where IT organisations need to understand what to control, and how to approach change
Mason Advisory were initially engaged for a relatively small piece of work to help define our requirements for the replacement of our legacy contact centre and telephony solution. Following the success of this engagement we have now developed a true partnership with them and see them as a fundamental part of our team helping to define our network and communications strategy going forward, with them supporting us on our WAN procurement, Teams Voice Deployment and Amazon Connect Contact Centre implementation.View case study
The level of capability deployed by Mason Advisory was a level above other consulting services I have experienced in the past. The people at Mason Advisory really care about the client, and go over and above to ensure client satisfaction.
Mason Advisory were engaged to assist with a review of our network operations and strategy, they provided a first class service from statement of work to final presentation. Their engagement and rapid understanding of the business and technology really helped us feel like they were part of the team and their output has allowed us to turn a report into a solid action plan.
Mason Advisory supported us through our highest priority, and most complex, programme in recent times. They assessed, planned and delivered on their recommendations whilst enhancing our internal IT capabilities in a heavily regulated environment. What really stood out was their subject matter expertise, professionalism, flexibility and enthusiasm to keep us focussed and deliver to a hard deadline. We would not hesitate to work with Mason Advisory again and thank the team for their efforts.View case study
Having worked with Mason Advisory on a number of engagements I would have no hesitation in recommending them. Their professional approach, experience, and flexibility make success working with them an easily achievable outcome.
A very professional organisation and were able to draw on a variety talented staff to support our complex, changing and challenging requirements. They did what they promised and on time. Their values match ours. Mason staff modelled positive behaviours throughout their interactions with ours and this upheld their integrity as a high-quality organisation with high quality staff. You simply could not ask for a better outcome than a company that delivers on time, in budget and with great results
Mason Advisory was recommended to me and within a couple of weeks of making contact, they were on site for 5 weeks carrying out a thorough IT audit, hitting tight deadlines. What struck me is not just the technical and commercial ability of the staff, which is very impressive, but also how they can relate to and engage with people. The final report was excellent and exactly what I was hoping for, it gave clear costed recommendations with timelines and a roadmap to take British Cycling’s IT to a whole new level.View case study
Mason Advisory delivered an excellent blend of business, technical and commercial skills coupled with a pragmatic approach focused on the real business needs of the organisation.View case study
Mason Advisory, were professional from the start to the end of their assignment. I would highly recommend their services as I feel they have left us with a greater understanding of our challenges and how we overcome them.
The consultants at Mason’s integrated into our team like an extension of it, bringing strong planning and data analysis expertise. Their invaluable outside-in view gave a more rounded perspective to the solutions we co-developed. Having them in at the beginning made a real difference, particularly in terms of speed of execution, stakeholder management along the way and customer insight when it comes to delivery.
Mason Advisory used its extensive knowledge of different sectors to bring market-leading understanding of technology into our definition. The team’s considered consultative and professional approach provided us with a strong partnership and a great relationship, overall.View case study
Mason Advisory led the development of a new IT operating model which has provided the foundation for improved ways of working across the IT function. Throughout the engagement, they remained focused on understanding the client's need and delivering the desired outcomes, working seamlessly as trusted members of the senior IT Leadership Team. Highly recommended.View case study
Mason Advisory quickly understood the challenges we faced and partnered us with a consultant who exceeded our expectations. Good quality, professional deliverables and practices have set the bar for our team since.