Join us at BAPCO 2024 as we share insights, expertise, and innovative solutions in the realm of public safety and critical communications.Find out more
Who are we
Mason Advisory is a digital & technology consultancy committed to making your life easier. Clients trust us to help set their strategy and then deliver on those decisions. We use our skills in operating model & organisational design, sourcing, architecture, service management, and cybersecurity to build, protect and support sustainably successful businesses.
Read our latest case study
Steering a transformational SD-WAN network upgrade for a UK county policing organisation - Guiding strategy and procurement to upgrade and future proof the organisation’s county-wide IT network.
Awards and recognitions
Mason Advisory and Northumberland County Council shine as winners of MCA Awards 2023 ‘Social Value’ Project Award
Read our latest Carbon Reduction Plan
Mason Advisory is committed to achieving Net Zero emissions by 2040
Featured Case Studies
Helping a global healthcare organisation enhance its services to customers through strategic digital acquisitionsView Case Study
Supporting Northumberland County Council to digitally transform how its customers interact with the CouncilView Case Study
Our servicesView All
Developing IT strategies, designs and technical roadmaps to drive innovation and align IT with the business.
Protecting businesses, their services, and critical data assets through design, implementation, and assurance of secure and resilient services
Operating Model & Organisational Design
Helping technology organisations optimise how they operate and organise themselves – internally and in their external interactions – to deliver maximum value to customers.
Enabling clients to deliver business value through optimising and transforming their service operations
Latest insightsView All
Simple strategic effectiveness for CIOs & CDIOs
To make maximum impact, we suggest that CIOs & CDIOs spend up to 20% of their time iteratively improving ways of working
Don’t leave it too late to start the procurement of your next generation WAN service
Next-generation SD-WAN technology is delivering significant advantages within Policing. Opportunities for transformation don’t come often and it may take longer and be more involved than you think – we explore how to prepare for success.
Membership in the Digital Age: Navigating challenges for membership growth with modern technology insight
The digital association is pivotal for professional bodies and memberships, integrating modern technologies strategically to meet customer demands. It prioritises a user-centric approach and recognises the multi-layered nature of digital, ensuring sustained relevance in the evolving landscape.
A comprehensive guide to the 7 types of service support automation, and the 7 steps to deliver
According to Precedence Research, the intelligent process automation market was valued at USD 13.96 billion in 2022 and it is expected to expand to around USD 51.26 billion by 2032
Technology transformation in supply chains: harnessing the power of digital to solve business-critical challenges
Supply Chains are at the forefront of technology innovation, being among the first adopters of AI, robotics, blockchain, and Internet of Things (IoT) to streamline operations, enhance visibility, and improve efficiency throughout the supply chain.
Scaling digital service to transform healthcare delivery
Scaling digital services to transform healthcare delivery has the potential to significantly improve patient outcomes, increase access to healthcare, and reduce costs.
Unlocking Insights: Mason Advisory’s 2023 Service Management Industry Trends Report
18% of organisations surveyed do not operate any form of Run vs Change/Invest model.
Mason Advisory worked with AGEM, quickly becoming an integral part of the team providing invaluable expertise and guidance throughout the creation of the service transformation strategy and the subsequent implementation project. Their dedication and collaboration contributed to us achieving the ‘Customer Led’ level of SDI accreditation and implementing meaningful improvements in the delivery of the strategy across the service delivery organisation.View case study
Mason Advisory has supported, advised, guided and helped NHS England to deliver this important national programme that stands to benefit all NHS patients in England, enabling them to manage their hospital referrals and appointments in the NHS App. Mason Advisory’s people have been professional, proactive and highly skilled. I wouldn’t hesitate to work with them again and would recommend their services.
Mason Advisory have a wealth of experience within their field of practice and provide useful and valuable support. Undertaking an RFP process to select a new ITSM platform benefitted from Mason Advisory experience of the market and relationships with vendors. We had a challenging short timeframe to complete the project, and though we did extend this, managed to expedite all activities to a successful completion with Mason Advisory support and determination.View case study
Mason Advisory have been very knowledgeable, pragmatic and supportive whilst also challenging us to get the best outcomes for our stakeholders. The reports produced were clear and delivered on time and to budget. The team were excellent in reporting at the right level with clarity inspiring trust and confidence. The work has given us strong foundations on which to move forward as a team.View case study
Bringing Mason Advisory resources into our organisation was an ideal approach for increasing capacity with technical expertise and experience on a temporary basis in order to deliver some critical high priority projects.
From the first time we met Mason Advisory were easy to do business with. They listened and understood our challenges. Throughout our engagement they constantly added value by offering good advice and sharing their experience.View case study
Mason Advisory were initially engaged for a relatively small piece of work to help define our requirements for the replacement of our legacy contact centre and telephony solution. Following the success of this engagement we have now developed a true partnership with them and see them as a fundamental part of our team helping to define our network and communications strategy going forward, with them supporting us on our WAN procurement, Teams Voice Deployment and Amazon Connect Contact Centre implementation.View case study
The level of capability deployed by Mason Advisory was a level above other consulting services I have experienced in the past. The people at Mason Advisory really care about the client, and go over and above to ensure client satisfaction.
Mason Advisory were engaged to assist with a review of our network operations and strategy, they provided a first class service from statement of work to final presentation. Their engagement and rapid understanding of the business and technology really helped us feel like they were part of the team and their output has allowed us to turn a report into a solid action plan.
Mason Advisory supported us through our highest priority, and most complex, programme in recent times. They assessed, planned and delivered on their recommendations whilst enhancing our internal IT capabilities in a heavily regulated environment. What really stood out was their subject matter expertise, professionalism, flexibility and enthusiasm to keep us focussed and deliver to a hard deadline. We would not hesitate to work with Mason Advisory again and thank the team for their efforts.View case study
Having worked with Mason Advisory on a number of engagements I would have no hesitation in recommending them. Their professional approach, experience, and flexibility make success working with them an easily achievable outcome.
A very professional organisation and were able to draw on a variety talented staff to support our complex, changing and challenging requirements. They did what they promised and on time. Their values match ours. Mason staff modelled positive behaviours throughout their interactions with ours and this upheld their integrity as a high-quality organisation with high quality staff. You simply could not ask for a better outcome than a company that delivers on time, in budget and with great results
Mason Advisory was recommended to me and within a couple of weeks of making contact, they were on site for 5 weeks carrying out a thorough IT audit, hitting tight deadlines. What struck me is not just the technical and commercial ability of the staff, which is very impressive, but also how they can relate to and engage with people. The final report was excellent and exactly what I was hoping for, it gave clear costed recommendations with timelines and a roadmap to take British Cycling’s IT to a whole new level.View case study
Mason Advisory delivered an excellent blend of business, technical and commercial skills coupled with a pragmatic approach focused on the real business needs of the organisation.View case study
Mason Advisory, were professional from the start to the end of their assignment. I would highly recommend their services as I feel they have left us with a greater understanding of our challenges and how we overcome them.
The consultants at Mason’s integrated into our team like an extension of it, bringing strong planning and data analysis expertise. Their invaluable outside-in view gave a more rounded perspective to the solutions we co-developed. Having them in at the beginning made a real difference, particularly in terms of speed of execution, stakeholder management along the way and customer insight when it comes to delivery.
Mason Advisory used its extensive knowledge of different sectors to bring market-leading understanding of technology into our definition. The team’s considered consultative and professional approach provided us with a strong partnership and a great relationship, overall.View case study
Mason Advisory led the development of a new IT operating model which has provided the foundation for improved ways of working across the IT function. Throughout the engagement, they remained focused on understanding the client's need and delivering the desired outcomes, working seamlessly as trusted members of the senior IT Leadership Team. Highly recommended.View case study
Mason Advisory quickly understood the challenges we faced and partnered us with a consultant who exceeded our expectations. Good quality, professional deliverables and practices have set the bar for our team since.