📢 Exciting News: our colleague Chris Good will be taking the stage at DTX Europe!


September 2023

DTX Europe is a leading digital transformation event which brings together top industry experts and innovators to explore emerging tech trends and strategies for business growth.

We’re thrilled to announce that Chris Good will be presenting on day two at the upcoming DTX Europe event to share their wealth of knowledge on ITSM and AI. Chris will also participating in a thought-provoking panel discussion, see details below:


Date: 5th Oct
Time: 11:15 pm – 12:00 pm
Stage: IT Ops & Service Management Stage
Session: Strategy

What does modern ITSM look like today and how will AI and automation continue to impact?

  • Where should organisations spend vs save when it comes to service and support management?
  • What role can AI play in preventing employees doing mundane tasks, thus keep employees motivated and productivity moving?
  • How to simplify the process of service requests and delivery with voice-based alerts and chatbots and meet differing demands across demographics and geographies?

Moderator: Chris Good, Management Consultant, Mason Advisory 
Sumit Kohli, Associate Director, Morae
Kuldip Sandhu, CIDO, University of London


Date: 5th Oct
Time: 12:45 pm – 1:10 pm
Stage: IT Ops & Service Management Stage
Session: Strategy

The 7 types of service support automation

  • What areas of service support are most open to automation?
  • Where do you start, and how do you get started?

Join us for a presentation providing an overview of the 7 types of service support automation, together with the 7 steps to get started.

Chris Good, Managing Consultant, Mason Advisory

DTX Europe is a premier gathering of industry professionals and thought leaders, making it the perfect platform for Chris to showcase his expertise and engage in discussions that shape the future of our industry.

We look forward to his engaging presentations and the valuable insights they will bring back to our team!

Learn more about DTX Europe – DTX Europe.

If you would like to speak to Chris regarding our Service Management offerings, email our to discuss further or to find out about our services click here