Calling all Service Management enthusiasts! YOUR insights are needed


July 2023

Service Management focuses on delivering and maintaining high-quality services that meet the needs and expectations of customers.

Here at Mason Advisory, we are conducting a Service Management research and insights survey and we would appreciate your input! The purpose of this research is to obtain a better understanding of the latest Service Management trends covering areas such as operating model, performance metrics and tooling.

Your response will provide us with valuable data and help us identify emerging patterns and best practices. Responses will also remain anonymous, confidential and solely used for research purposes relating to the report. Completing the survey is easy and should only take approx. 10 minutes of your valuable time.


As a token of our appreciation for your participation, we will provide you with a complimentary copy of the survey report (opt in required). Additionally, you will be entered into a draw to win a £100 voucher of your choice as a thank you for your time and input.

The survey will close on 28 July 2023. We look forward to receiving your valuable input and sharing the insightful survey findings with you.

If you have any questions or need further assistance, please do not hesitate to contact us.