Case studies

Case studies

Industries & Services
sourcing it-architecture government

Supporting Northumberland County Council to digitally transform how its customers interact with the Council

Developing a strategy and leading the subsequent market assessment, sourcing, architecture, and programme management for the roll-out of a new cloud contact centre, based on Amazon Connect, to support the Council’s Digital Transformation ambitions.

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Industries & Services
operational-excellence it-service-management government

Creating a customer-centric technology organisation in a key public service

Supporting a major government department transform its technology and digital organisation to enable better business outcomes

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Industries & Services
it-architecture operational-excellence government

Mapping out the transformation of a major public service IT network

Building a detailed five-year plan for the modernisation of DWP’s IT network services

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Industries & Services
sourcing government emergancy-services

Irish Fire Service

Helping consolidate resources, processes and technical solutions to deliver a new, more robust national mobilisation solution

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Industries & Services
sourcing government

Government Departments

Providing quarterly comparative analysis to monitor the value for money offered by a multi-million-pound government service

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Industries & Services
it-architecture government

The National Archives IT delivery

Helping to identify ways in which The National Archives’ IT function could help to maintain its world-leading digital status.

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