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Advising a bank, ahead of Brexit, on the IT strategy and governance needed to secure UK authorisation
Reducing operational spend on deskside services and service desk provision by more than 40%, also increasing service quality
Building a detailed five-year plan for the modernisation of DWP’s IT network services
Using service analytics to drive better supplier management and IT decision making
Managing the roll-out of the EPOS platform across 1300+ stores and enabling contactless payment across over 36 000 touch points.
Giving the newly restructured organisation a clear understanding of its IT challenges