Case studies

Case studies

Industries & Services
sourcing it-architecture government

Supporting Northumberland County Council to digitally transform how its customers interact with the Council

Developing a strategy and leading the subsequent market assessment, sourcing, architecture, and programme management for the roll-out of a new cloud contact centre, based on Amazon Connect, to support the Council’s Digital Transformation ambitions.

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Industries & Services
operational-excellence it-service-management government

Creating a customer-centric technology organisation in a key public service

Supporting a major government department transform its technology and digital organisation to enable better business outcomes

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Industries & Services
it-architecture operational-excellence it-service-management financial-services

Helping a European bank gain a UK banking licence through IT transformation

Advising a bank, ahead of Brexit, on the IT strategy and governance needed to secure UK authorisation

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Industries & Services
sourcing it-service-management it-architecture Life science

Securing improved end-user services at lower cost for Syngenta

Reducing operational spend on deskside services and service desk provision by more than 40%, also increasing service quality

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Industries & Services
it-architecture operational-excellence government

Mapping out the transformation of a major public service IT network

Building a detailed five-year plan for the modernisation of DWP’s IT network services

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Industries & Services
it-service-management it-architecture Life science

Supplier Performance and Cost

Using service analytics to drive better supplier management and IT decision making

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