Case studies

Case studies

Industries & Services

Supporting Northumberland County Council to digitally transform how its customers interact with the Council

Developing a strategy and leading the subsequent market assessment, sourcing, architecture, and programme management for the roll-out of a new cloud contact centre.

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Industries & Services

Driving value from key IT supplier partnerships

Helping a global healthcare group measure and increase the strategic benefits from its IT partner relationships

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Industries & Services

Facilitating change to simplify user experience and support evolving needs

Developing a network transformation strategy for a major consumer goods group, and supporting the search for the best supplier

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Industries & Services

Helping a European bank gain a UK banking licence through IT transformation

Advising a bank, ahead of Brexit, on the IT strategy and governance needed to secure UK authorisation

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Industries & Services

Securing improved end-user services at lower cost for Syngenta

Reducing operational spend on deskside services and service desk provision by more than 40%, also increasing service quality

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Industries & Services

Planning, managing and implementing an IT transformation programme

Implementing a new service management environment for a financial services organisation to transform the way it delivers IT services

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