Case studies

Case studies

Industries & Services
sourcing it-architecture government

Supporting Northumberland County Council to digitally transform how its customers interact with the Council

Developing a strategy and leading the subsequent market assessment, sourcing, architecture, and programme management for the roll-out of a new cloud contact centre, based on Amazon Connect, to support the Council’s Digital Transformation ambitions.

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Industries & Services
sourcing Health

Driving value from key IT supplier partnerships

Helping a global healthcare group measure and increase the strategic benefits from its IT partner relationships

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Industries & Services
sourcing Life science

Facilitating change to simplify user experience and support evolving needs

Developing a network transformation strategy for a major consumer goods group, and supporting the search for the best supplier

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Industries & Services
operational-excellence it-service-management government

Creating a customer-centric technology organisation in a key public service

Supporting a major government department transform its technology and digital organisation to enable better business outcomes

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Industries & Services
sourcing it-service-management it-architecture Life science

Securing improved end-user services at lower cost for Syngenta

Reducing operational spend on deskside services and service desk provision by more than 40%, also increasing service quality

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Industries & Services
it-architecture operational-excellence government

Mapping out the transformation of a major public service IT network

Building a detailed five-year plan for the modernisation of DWP’s IT network services

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