From transport providers and engineering multinationals through to enterprises that provide the essential services that keep our towns and cities running, organisations operating in this space need innovative but reliable IT operations. This is within the context of a fiercely competitive market which places emphasis on ‘rightsizing’ and efficiency. The breadth of this sector presents many different challenges, but there are some common themes that we are asked to address by our customers.
IT cost management
Value for money, particularly where end consumers are directly affected, is constantly under the spotlight. Complex IT organisations need to manage their service life cycles tightly and drive transparency on cost, while highlighting critical investment requirements.
New technology presents the opportunity to deliver greater value to consumers while also providing a platform for reducing costs. Making services easier to consume and improving the user experience is key to differentiating service.
Service management and SIAM
IT teams need highly effective service management practices in order to ensure the availability of critical services and to avoid service disruption. With increasingly diverse eco-systems of suppliers comes the need to integrate and manage service providers effectively.
The increasing divergence of software providers, the introduction of cloud-based suppliers, and the drive for cost efficiency, often driven by end customer demands means that sourcing strategies need to be continuously evaluated. Sourcing health checks to ensure that relationships continue to deliver good value for money are an essential and pragmatic approach. A particular challenge in engineering is how to integrate best-of-breed suppliers in a global organisation that is often made up of many smaller acquisitions.
Project management and project assurance
Use of innovative technologies and the demands of integrating multiple systems places an increased demand on technically competent project management. Sourcing these roles while also developing internal capability needs to be carefully balanced. IT is often only a small, but nevertheless critical, component of very large programmes of work run by the Business, and organisations need reassurance that plans are on track.
As with all industries, effective use of data can drive revenue from an organisation’s intellectual property. Within the infrastructure services sector, big data and data integration are the keys to actively managing the performance of components within a complex eco-system while also understanding customer behaviour.
Mason Advisory offers a full suite of IT advisory services to support infrastructure clients throughout the IT life cycle.