Insights

Insights

Featured Insight Industries & Services
it-architecture

End user services: Managing the future of post-Covid working

Read article 6 of 'The Post Covid Reality series' - Our series of articles on the post-Covid reality has, so far, tackled the issues IT will need to address in a new culture of remote working. Joined up thinking will be important to ensure that the needs of end users (and hence customers) are met. Across hardware, software, security, connectivity, and governance, the service management model also needs reinvigorating to ensure it aligns to, and drives forward, emerging priorities and working practices.

Read more

Industries & Services
it-service-management operational-excellence

When did IT Change Management become change prevention?

We regularly work with clients to help their IT Change Management activities transition from Change prevention to a more flexible, lighter, customer focused, Change enablement practice that drives accountability, and objectively balances risk with reward. This article provides an insight into our recommended approach.

Read more

Industries & Services
it-service-management sourcing operational-excellence it-architecture

SolarWinds cyber-attack - Securing your organisation

The recent Sunburst cyber-attack on software firm SolarWinds highlights only too well how security attacks are becoming more sophisticated; the growing use of third parties as a proxy for gaining access, and that (as in this case), it can take months before discovering that there has been a breach.

Read more

Industries & Services
it-service-management operational-excellence

Resolving Incidents and Service Requests via Swarming Method – does it work?

The Level 1, 2 and 3 support model has been the go-to standard for the last 20+ years, providing a structured method for resolving Incidents and fulfilling Service Requests. Is it time for a rethink?

Read more

Industries & Services
operational-excellence

Does IT or Business drive your change agenda?

Our world is in constant change, and through globalisation and technology advancement, the pace of change and the impact it drives has significantly increased. Change activity is key to all organisations.

Read more

Industries & Services
it-architecture

The Post-Covid Reality: IT’s Role in driving distributed working

As we get to grips with where businesses go now, how can IT maximise its role in architecting viable post-pandemic business models? This article series explores the trends, challenges and opportunities emerging from Covid, with strategic expertise to support IT leadership and the executive during the next steps of the journey.

Read more

Industries & Services
it-architecture

Equipping End Users: Future-proofing the device pool for a post-Covid world

In this second article of our Post-Covid Reality series, we explore the issues IT faces in managing a hardware portfolio among a remote workforce.

Read more