Insights

Insights

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sourcing it-service-management operational-excellence it-architecture

Taking back control of Shadow IT

How bringing Shadow IT functions back into the core controls and service of the IT organisation offers benefits that extend across the whole organisation.

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Industries & Services
it-service-management operational-excellence

Resolving Incidents and Service Requests via Swarming Method – does it work?

The Level 1, 2 and 3 support model has been the go-to standard for the last 20+ years, providing a structured method for resolving Incidents and fulfilling Service Requests. Is it time for a rethink?

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Industries & Services
operational-excellence

Does IT or Business drive your change agenda?

Our world is in constant change, and through globalisation and technology advancement, the pace of change and the impact it drives has significantly increased. Change activity is key to all organisations.

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Industries & Services
it-architecture

The Post-Covid Reality: IT’s Role in driving distributed working

As we get to grips with where businesses go now, how can IT maximise its role in architecting viable post-pandemic business models? This article series explores the trends, challenges and opportunities emerging from Covid, with strategic expertise to support IT leadership and the executive during the next steps of the journey.

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Industries & Services
it-architecture

Equipping End Users: Future-proofing the device pool for a post-Covid world

In this second article of our Post-Covid Reality series, we explore the issues IT faces in managing a hardware portfolio among a remote workforce.

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Industries & Services
it-architecture

Post-Covid collaboration: Harnessing technology to enable your talent pool

Read article three of 'The Post-Covid Reality series' - The 2020 pandemic has presented a sharp learning curve for bosses and IT leaders, with 93% of large firms turning to telework, and half of all British companies redeploying the bulk of their staff to home working (Reuters). But it has also transformed our expectations of barrier free working, creating new possibilities for the future. So, what does the software landscape promise as we move forward?

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Industries & Services
it-architecture

Safeguarding the future: Tackling endpoint security in the post-Covid reality

Read article four of the 'Post-Covid Reality' series. In our previous article we examined the complexities of retrospectively auditing, optimising, and governing end user devices and technology. Across these operations lies the need to ensure that endpoints are properly secured to guard against multiple threats – especially as home working becomes more prevalent. So, what are the key issues to consider?

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