Insights

Insights

Industries & Services
operational-excellence

Does IT or Business drive your change agenda?

Our world is in constant change, and through globalisation and technology advancement, the pace of change and the impact it drives has significantly increased. Change activity is key to all organisations.

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Industries & Services
it-service-management operational-excellence

Navigating how to “get things done” within organisations. It’s time to simplify!

This is the first in our series of three Service Management articles - Organisations typically place the onus on their people to navigate their organisation’s various service teams to “get things done”. This can drain productivity and impact morale. Creating clear and simple engagement methods across the enterprise can significantly improve effectiveness.

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Industries & Services
it-service-management operational-excellence

What’s in your shop window?

This is the third in a series of three Service Management articles - Are your customers clear on the services your team offer?

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Industries & Services
it-service-management operational-excellence

What is an IT Service? The 7 categories

This is the second in a series of three Service Management articles - Understanding how to identify a genuine IT Service and the different types, is critical in being able to provide value to customers.

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Industries & Services
operational-excellence

Preparing your organisation for the CCaaS revolution

Contact Centre as a Service (CCaaS) is now mainstream, and the shift to an on-demand, integrated, modular service unlocks customer experiences that were previously beyond the reach of many businesses. But is your organisation ready for it?

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Industries & Services
sourcing it-service-management operational-excellence it-architecture

Taking back control of Shadow IT

How bringing Shadow IT functions back into the core controls and service of the IT organisation offers benefits that extend across the whole organisation.

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