Insights

Insights

Industries & Services
it-service-management operational-excellence

When did IT Change Management become change prevention?

We regularly work with clients to help their IT Change Management activities transition from Change prevention to a more flexible, lighter, customer focused, Change enablement practice that drives accountability, and objectively balances risk with reward. This article provides an insight into our recommended approach.

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Industries & Services
it-service-management sourcing operational-excellence it-architecture

SolarWinds cyber-attack - Securing your organisation

The recent Sunburst cyber-attack on software firm SolarWinds highlights only too well how security attacks are becoming more sophisticated; the growing use of third parties as a proxy for gaining access, and that (as in this case), it can take months before discovering that there has been a breach.

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Industries & Services
it-service-management operational-excellence

Resolving Incidents and Service Requests via Swarming Method – does it work?

The Level 1, 2 and 3 support model has been the go-to standard for the last 20+ years, providing a structured method for resolving Incidents and fulfilling Service Requests. Is it time for a rethink?

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Industries & Services
it-architecture

The Post-Covid Reality: IT’s Role in driving distributed working

As we get to grips with where businesses go now, how can IT maximise its role in architecting viable post-pandemic business models? This article series explores the trends, challenges and opportunities emerging from Covid, with strategic expertise to support IT leadership and the executive during the next steps of the journey.

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Industries & Services
it-architecture

Equipping End Users: Future-proofing the device pool for a post-Covid world

In this second article of our Post-Covid Reality series, we explore the issues IT faces in managing a hardware portfolio among a remote workforce.

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Industries & Services
it-architecture

Post-Covid collaboration: Harnessing technology to enable your talent pool

Read article three of 'The Post-Covid Reality series' - The 2020 pandemic has presented a sharp learning curve for bosses and IT leaders, with 93% of large firms turning to telework, and half of all British companies redeploying the bulk of their staff to home working (Reuters). But it has also transformed our expectations of barrier free working, creating new possibilities for the future. So, what does the software landscape promise as we move forward?

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