Insights

Insights

Industries & Services

How Digital enables growth in Insurance and the considerations required

Despite the challenges in the wider economy over the last year, there remain great opportunities for growth within the Insurance industry underpinned by digital transformation.

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Industries & Services

Building Societies face a digital transformation tipping point – but where do the challenges really lie?

Customer-facing services are only successful with the right back-end planning and development. A pragmatic, culturally sensitive approach to managing the transformation ecosystem holds the key to success.

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Industries & Services

Re-thinking digital transformation for the post-pandemic age

A deep dive into how local government currently has a prime opportunity to re-think digital strategies for the post-pandemic age – and embed change that will truly stick.

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Industries & Services

When did IT Change Management become change prevention?

We regularly work with clients to help their IT Change Management activities transition from Change prevention to a more flexible, lighter, customer focused, Change enablement practice that drives accountability, and objectively balances risk with reward. This article provides an insight into our recommended approach.

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Industries & Services

SolarWinds cyber-attack - Securing your organisation

The recent Sunburst cyber-attack on software firm SolarWinds highlights only too well how security attacks are becoming more sophisticated; the growing use of third parties as a proxy for gaining access, and that (as in this case), it can take months before discovering that there has been a breach.

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Industries & Services

Resolving Incidents and Service Requests via Swarming Method – does it work?

The Level 1, 2 and 3 support model has been the go-to standard for the last 20+ years, providing a structured method for resolving Incidents and fulfilling Service Requests. Is it time for a rethink?

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