Insights

Insights

Industries & Services
it-architecture

End user services: Managing the future of post-Covid working

Read article 6 of 'The Post Covid Reality series' - Our series of articles on the post-Covid reality has, so far, tackled the issues IT will need to address in a new culture of remote working. Joined up thinking will be important to ensure that the needs of end users (and hence customers) are met. Across hardware, software, security, connectivity, and governance, the service management model also needs reinvigorating to ensure it aligns to, and drives forward, emerging priorities and working practices.

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Industries & Services
it-architecture

The changing face of IT governance in the post-Covid reality

We’re reaching the conclusion of our post-Covid reality series , which has explored all aspects of the IT response journey, from deploying virtual resources to restructuring end user services. Running through that journey is the issue of governance – perhaps the most crucial, yet tricky, area to address as we emerge from the pandemic and look to the future.

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Industries & Services
it-architecture

What next for IT? Five strategic lessons for the post-Covid reality

Concluding our series of articles on the post-Covid reality, we explore five common themes that should be considered across the end user and broader IT strategy, with lessons that can be applied by IT and business leaders now to tackle challenges and embrace opportunities in the future.

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Industries & Services
it-service-management operational-excellence

What’s in your shop window?

This is the third in a series of three Service Management articles - Are your customers clear on the services your team offer?

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Industries & Services
it-service-management operational-excellence

What is an IT Service? The 7 categories

This is the second in a series of three Service Management articles - Understanding how to identify a genuine IT Service and the different types, is critical in being able to provide value to customers.

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Preparing your organisation for the CCaaS revolution

Contact Centre as a Service (CCaaS) is now mainstream, and the shift to an on-demand, integrated, modular service unlocks customer experiences that were previously beyond the reach of many businesses. But is your organisation ready for it?

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