Insights

Insights

Industries & Services

Insight 4 of 4 – Memberships in the Digital Age: Crafting a digital experience to attract and retain the next generation

Exploring how creating the right digital experience will allow Membership organisations and Professional Bodies to attract and retain the next generation of members

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Industries & Services

Service Management tools: should I manage in-house or via a partner?

What’s involved in managing a Service Management platform and should you manage in-house or outsource to a third-party partner?

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Industries & Services

Requesting Software – How to provide a positive user experience while maintaining control

With SaaS products expected to soon overtake desktop installed software, what approach can be taken to balance a positive (and fast) user experience with financial, risk and compliance controls?

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Industries & Services

XLAs – Putting ‘feeling’ into the service experience

XLAs (Experience Level Agreements) have been a hot trend in recent years. But what are they and do they deliver any meaningful value?

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Industries & Services

A comprehensive guide to the 7 types of service support automation, and the 7 steps to deliver

Automation has the potential to transform the user experience and reduce your cost of operation. We explore the different types of automation, and provide recommendations on how to get started.

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Industries & Services

Chatbots – can they really enhance the customer experience?

Expert advice on how to configure a Chatbot that adds value both to users and to the service organisation.

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