Insights

Insights

Industries & Services
it-service-management operational-excellence

What’s in your shop window?

This is the third in a series of three Service Management articles - Are your customers clear on the services your team offer?

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Industries & Services
it-service-management operational-excellence

What is an IT Service? The 7 categories

This is the second in a series of three Service Management articles - Understanding how to identify a genuine IT Service and the different types, is critical in being able to provide value to customers.

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Industries & Services
operational-excellence

Preparing your organisation for the CCaaS revolution

Contact Centre as a Service (CCaaS) is now mainstream, and the shift to an on-demand, integrated, modular service unlocks customer experiences that were previously beyond the reach of many businesses. But is your organisation ready for it?

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Industries & Services
sourcing it-service-management operational-excellence it-architecture

Taking back control of Shadow IT

How bringing Shadow IT functions back into the core controls and service of the IT organisation offers benefits that extend across the whole organisation.

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Industries & Services
sourcing it-service-management operational-excellence it-architecture

Applying lean-agile approaches to Infrastructure Delivery Transformation

Applying a lean-agile management approach to Infrastructure enablement has become an essential part of the digital transformation strategy for organisations who are considering the adoption of a ‘Product-Centric’ delivery model.

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Industries & Services
operational-excellence it-architecture

Enterprise Architecture in a Brave New World

Right now, enterprise architecture is at the heart of shaping our new digital world. How your customers engage with your digital business will be largely determined by the architectural foundations you build upon.

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