Insights

Insights

Industries & Services
it-service-management operational-excellence

What is an IT Service? The 7 categories

This is the second in a series of three Service Management articles - Understanding how to identify a genuine IT Service and the different types, is critical in being able to provide value to customers.

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Industries & Services
operational-excellence

Preparing your organisation for the CCaaS revolution

Contact Centre as a Service (CCaaS) is now mainstream, and the shift to an on-demand, integrated, modular service unlocks customer experiences that were previously beyond the reach of many businesses. But is your organisation ready for it?

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Industries & Services
sourcing it-service-management operational-excellence it-architecture

Applying lean-agile approaches to Infrastructure Delivery Transformation

Applying a lean-agile management approach to Infrastructure enablement has become an essential part of the digital transformation strategy for organisations who are considering the adoption of a ‘Product-Centric’ delivery model.

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Industries & Services
operational-excellence it-architecture

Enterprise Architecture in a Brave New World

Right now, enterprise architecture is at the heart of shaping our new digital world. How your customers engage with your digital business will be largely determined by the architectural foundations you build upon.

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Industries & Services
sourcing it-service-management operational-excellence it-architecture

Has the time for location independent working finally arrived?

The modern business world now has an abundance of technology to support location independent working; We take for granted the ability to have facetime video calls at nearly no cost.

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Industries & Services
operational-excellence

Less is More: reducing complexity in IT and the business

As we move into the twenty-twenties, there is no slowing the pace of change in the business environment, whilst technology advancements continue to open up new opportunities for those organisations that are able to respond and adapt.

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