What’s in your shop window?
This is the third in a series of three Service Management articles - Are your customers clear on the services your team offer?
Contact Centre as a Service (CCaaS) is now mainstream, and the shift to an on-demand, integrated, modular service unlocks customer experiences that were previously beyond the reach of many businesses. But is your organisation ready for it?
Applying a lean-agile management approach to Infrastructure enablement has become an essential part of the digital transformation strategy for organisations who are considering the adoption of a ‘Product-Centric’ delivery model.