Insights

Insights

Industries & Services

A comprehensive guide to the 7 types of service support automation, and the 7 steps to deliver

Automation has the potential to transform the user experience and reduce your cost of operation. We explore the different types of automation, and provide recommendations on how to get started.

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Industries & Services

Chatbots – can they really enhance the customer experience?

Expert advice on how to configure a Chatbot that adds value both to users and to the service organisation.

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Industries & Services

Part 1 of 3 - Sustainability in supply chains: trends, impacts, and collaborative solutions

In the first of this three-part series, we explore key sustainability trends in Retail and FMCG supply chains, focusing on the need to drive resilient, eco-friendly operations to remain competitive and deliver long term value.

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Industries & Services

Part 2 of 3 - Artificial Intelligence in action: revolutionising supply chain business processes

In second of this three-part series, we examine how Artificial Intelligence (AI) is truly reshaping supply chains. We explore emerging applications and learning from industry leaders who are championing this transformative technology.

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Industries & Services

Part 3 of 3 - Safeguarding supply chains: the imperative of cybersecurity

In the last of this three-part article series, we look at how today's rapidly changing digital landscape, with its increased spotlight on global supply chains, has ushered in a new surge of cyber-attacks. We delve into the key cybersecurity concerns facing supply chains and outline effective strategies to address them.

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Industries & Services

Technology transformation in supply chains: harnessing the power of digital to solve business-critical challenges

Explore our insight series on sustainability, AI, cybersecurity and the specific challenges across supply chain industries

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