Insights Archive - Page 4 of 7

Industries & Services

Part 3 of 3 - How digital enables growth in Insurance and the considerations required – Customer experience & digital

In the third insight on digital transformation in the insurance industry, we look at the topic of customer experience and how can digital help.

Industries & Services

Part 2 of 3 - How digital enables growth in Insurance and the considerations required – Technology

In the second insight on digital transformation in the insurance industry, we build on the challenges and opportunities defined previously, and start to focus on what this means from a technology perspective.

Industries & Services

Re-thinking digital transformation for the post-pandemic age

A deep dive into how local government currently has a prime opportunity to re-think digital strategies for the post-pandemic age – and embed change that will truly stick.

Industries & Services

When did IT Change Management become change prevention?

We regularly work with clients to help their IT Change Management activities transition from Change prevention to a more flexible, lighter, customer focused, Change enablement practice that drives accountability, and objectively balances risk with reward. This article provides an insight into our recommended approach.

Industries & Services

SolarWinds cyber-attack - Securing your organisation

The recent Sunburst cyber-attack on software firm SolarWinds highlights only too well how security attacks are becoming more sophisticated; the growing use of third parties as a proxy for gaining access, and that (as in this case), it can take months before discovering that there has been a breach.

Industries & Services

Resolving Incidents and Service Requests via Swarming Method – does it work?

The Level 1, 2 and 3 support model has been the go-to standard for the last 20+ years, providing a structured method for resolving Incidents and fulfilling Service Requests. Is it time for a rethink?