Insights Archive - Page 5 of 9

Industries & Services

Part 2 of 3 - How digital enables growth in Insurance and the considerations required – Technology

In the second insight on digital transformation in the insurance industry, we build on the challenges and opportunities defined previously, and start to focus on what this means from a technology perspective.

Industries & Services

Part 1 of 3 - Building Societies face a digital transformation tipping point – but where do the challenges really lie?

Customer-facing services are only successful with the right back-end planning and development. A pragmatic, culturally sensitive approach to managing the transformation ecosystem holds the key to success.

Industries & Services

When did IT Change Management become change prevention?

We regularly work with clients to help their IT Change Management activities transition from Change prevention to a more flexible, lighter, customer focused, Change enablement practice that drives accountability, and objectively balances risk with reward. This article provides an insight into our recommended approach.

Industries & Services

SolarWinds cyber-attack - Securing your organisation

The recent Sunburst cyber-attack on software firm SolarWinds highlights only too well how security attacks are becoming more sophisticated; the growing use of third parties as a proxy for gaining access, and that (as in this case), it can take months before discovering that there has been a breach.

Industries & Services

Resolving Incidents and Service Requests via Swarming Method – does it work?

The Level 1, 2 and 3 support model has been the go-to standard for the last 20+ years, providing a structured method for resolving Incidents and fulfilling Service Requests. Is it time for a rethink?

Industries & Services

The Post-Covid Reality: IT’s Role in driving distributed working

As we get to grips with where businesses go now, how can IT maximise its role in architecting viable post-pandemic business models? This article series explores the trends, challenges and opportunities emerging from Covid, with strategic expertise to support IT leadership and the executive during the next steps of the journey.