Insights Archive - Page 5 of 9

Industries & Services

Part 3 of 3 - How digital enables growth in Insurance and the considerations required – Customer experience & digital

In the third insight on digital transformation in the insurance industry, we look at the topic of customer experience and how can digital help.

Industries & Services

Part 2 of 3 - How digital enables growth in Insurance and the considerations required – Technology

In the second insight on digital transformation in the insurance industry, we build on the challenges and opportunities defined previously, and start to focus on what this means from a technology perspective.

Industries & Services

When did IT Change Management become change prevention?

We regularly work with clients to help their IT Change Management activities transition from Change prevention to a more flexible, lighter, customer focused, Change enablement practice that drives accountability, and objectively balances risk with reward. This article provides an insight into our recommended approach.

Industries & Services

SolarWinds cyber-attack - Securing your organisation

The recent Sunburst cyber-attack on software firm SolarWinds highlights only too well how security attacks are becoming more sophisticated; the growing use of third parties as a proxy for gaining access, and that (as in this case), it can take months before discovering that there has been a breach.

Industries & Services

Resolving Incidents and Service Requests via Swarming Method – does it work?

The Level 1, 2 and 3 support model has been the go-to standard for the last 20+ years, providing a structured method for resolving Incidents and fulfilling Service Requests. Is it time for a rethink?

Industries & Services

Navigating how to “get things done” within organisations. It’s time to simplify!

This is the first in our series of three Service Management articles - Organisations typically place the onus on their people to navigate their organisation’s various service teams to “get things done”. This can drain productivity and impact morale. Creating clear and simple engagement methods across the enterprise can significantly improve effectiveness.