Insights

Insights

Industries & Services

When did IT Change Management become change prevention?

We regularly work with clients to help their IT Change Management activities transition from Change prevention to a more flexible, lighter, customer focused, Change enablement practice that drives accountability, and objectively balances risk with reward. This article provides an insight into our recommended approach.

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Industries & Services

SolarWinds cyber-attack - Securing your organisation

The recent Sunburst cyber-attack on software firm SolarWinds highlights only too well how security attacks are becoming more sophisticated; the growing use of third parties as a proxy for gaining access, and that (as in this case), it can take months before discovering that there has been a breach.

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Industries & Services

Resolving Incidents and Service Requests via Swarming Method – does it work?

The Level 1, 2 and 3 support model has been the go-to standard for the last 20+ years, providing a structured method for resolving Incidents and fulfilling Service Requests. Is it time for a rethink?

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Industries & Services

Does IT or Business drive your change agenda?

Our world is in constant change, and through globalisation and technology advancement, the pace of change and the impact it drives has significantly increased. Change activity is key to all organisations.

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Industries & Services

Navigating how to “get things done” within organisations. It’s time to simplify!

This is the first in our series of three Service Management articles - Organisations typically place the onus on their people to navigate their organisation’s various service teams to “get things done”. This can drain productivity and impact morale. Creating clear and simple engagement methods across the enterprise can significantly improve effectiveness.

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Industries & Services

What’s in your shop window?

This is the third in a series of three Service Management articles - Are your customers clear on the services your team offer?

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