Insights

Insights

Industries & Services

The changing face of IT governance in the post-Covid reality

We’re reaching the conclusion of our post-Covid reality series , which has explored all aspects of the IT response journey, from deploying virtual resources to restructuring end user services. Running through that journey is the issue of governance – perhaps the most crucial, yet tricky, area to address as we emerge from the pandemic and look to the future.

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Industries & Services

What next for IT? Five strategic lessons for the post-Covid reality

Concluding our series of articles on the post-Covid reality, we explore five common themes that should be considered across the end user and broader IT strategy, with lessons that can be applied by IT and business leaders now to tackle challenges and embrace opportunities in the future.

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Industries & Services

Navigating how to “get things done” within organisations. It’s time to simplify!

This is the first in our series of three Service Management articles - Organisations typically place the onus on their people to navigate their organisation’s various service teams to “get things done”. This can drain productivity and impact morale. Creating clear and simple engagement methods across the enterprise can significantly improve effectiveness.

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Industries & Services

What’s in your shop window?

This is the third in a series of three Service Management articles - Are your customers clear on the services your team offer?

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Industries & Services

What is an IT Service? The 7 categories

This is the second in a series of three Service Management articles - Understanding how to identify a genuine IT Service and the different types, is critical in being able to provide value to customers.

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Industries & Services

Preparing your organisation for the CCaaS revolution

Contact Centre as a Service (CCaaS) is now mainstream, and the shift to an on-demand, integrated, modular service unlocks customer experiences that were previously beyond the reach of many businesses. But is your organisation ready for it?

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