Unlocking Insights: Mason Advisory's 2023 Service Management Industry Trends Report

Chris Good


December 2023

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key fact

18% of organisations surveyed do not operate any form of Run vs Change/Invest model.

Earlier this year, Mason Advisory conducted an online survey asking client organisations for data to help us better understand the needs, expectations, and satisfaction levels of the modern Service Management industry. The feedback received has been invaluable. We have analysed and anonymised the results to identify trends. With the addition of Mason Advisory insights on how organisations can approach improving service, reducing cost, improving employee experience, and/or reducing risk, we have created a “Service Management industry trends report”.

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How do the results compare to your organisation?

Our Service Management expert, Chris Good would be happy to explain further, the finding and provide guidance on how to address any specific technology challenges / opportunities that your organisation is currently working through.

If this would be of benefit, email to discuss further.

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