ITSM23 is a prominent IT Service Management event, offering valuable insights, expert speakers, and networking opportunities to explore the latest trends and innovations in IT Service Management
Their session, titled ‘When did IT change management become change prevention?’ delves into the paradox where change management practices can often hamper an organisation’s ability to respond to market conditions, while also contributing to around 80% of major incidents.
This session will dissect the root causes behind these delays and issues, while providing recommendations on how to enable change while protecting service.
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