Mason Advisory and our client AGEM: Finalists for ITSMF Team of the Year Award


November 2023

PSMA23 provides an excellent platform to showcase the accomplishments of individuals and teams in the field of IT service management. Their exceptional skills, unwavering dedication, and creative contributions make them stand out and deserving of special recognition.

Mason Advisory, in close collaboration with our client Arden & Greater East Midlands Commissioning Support Unit (AGEM), a leading IT services provider to the NHS, is thrilled to announce that we have been named finalists for the prestigious ‘ITSMF Team of the Year’ award. This recognition reflects our unwavering commitment to delivering exceptional service and driving business excellence in partnership with AGEM. 

This award is a testament to the outstanding capabilities, achievements and contributions made by the Mason Advisory IT service management consulting team to all our clients. It recognises those who have gone above and beyond in providing exceptional advice and guidance to support service delivery, fostering innovation, and enhancing the maturity of service management within client organisations, solidified our position as leaders in the IT service management field. 

Mason Advisory embarked on a transformative journey, together with our valued client AGEM, defined by our relentless pursuit of excellence. Our partnership with AGEM has been built on trust, mutual respect, and a shared commitment to excellence. This nomination is further evidence of our ability to co-create value with clients such as AGEM and reflects our shared success. 

In today’s rapidly evolving technology landscape, innovation is key to success. Our team has consistently adapted and innovated to support AGEM’s evolving needs and industry demands. We take pride in being at the forefront of business innovation, and our projects exemplify our commitment to pushing boundaries and exploring new possibilities in collaboration with AGEM. 

Maturity in service management is a critical component of our success, and our partnership with AGEM has been instrumental in this journey. Together, we have diligently worked to improve the maturity of their service management organisation, implementing best practices and strategies that have transformed service delivery quality and effectiveness as well as setting a course for further ongoing improvement. 

Mike Goff, Principal Consultant at Mason Advisory, expressed his gratitude and pride for the nomination, saying, This nomination demonstrates the hard work, dedication, experience and innovative spirit of our team, working hand-in-hand with our valued partners at AGEM. It reaffirms our shared commitment to delivering excellence and driving positive change.” 

Andrea Slater – Head of Service Delivery at AGEM said; Mason Advisory worked with AGEM, quickly becoming an integral part of the team providing invaluable expertise and guidance throughout the creation of the service transformation strategy and the subsequent implementation project. Their dedication and collaboration contributed to us achieving the ‘Customer Led’ level of SDI accreditation and implementing meaningful improvements in the delivery of the strategy across the service delivery organisation.” 

Mason Advisory and AGEM are honoured to be recognised as finalists for the ‘ITSM Team of the Year’ award. We are immensely proud of our collective accomplishments, especially the value we brought to the AGEM Service Delivery organisation and the NHS colleagues they support, as well as helping AGEM attain SDI accreditation. We look forward to the awards dinner at ITSM23 on 13th November in Reading. 

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