Mason Advisory’s Service Management capability goes from strength to strength with enhanced expertise in enterprise tooling


December 2020

Mason Advisory excel at providing best practice Service Management advisory. This service has recently been enhanced through onboarding additional subject matter experts, and developing closer relationships with ServiceNow and Cherwell, two leading Enterprise Service Management tools.

Our Service Management consultants assist organisations in achieving service excellence by evaluating the challenges they face and establishing where improvements are needed. This includes strategy, operating model, processes, people, tools, data, and reports. We harness the full scope of the latest technologies and leading global frameworks including ITIL, Agile, DevOps, COBIT, CMMI (process maturity assessment methods), ISO20000 (Service Management quality benchmark), ISO27001 (Information Security quality benchmark). We then turn theory into tangible value based outcomes leading to improved service, reduced risk, and reduced cost.

Delivery of effective Service Management is better facilitated by an effective Service Management tool. We have always provided advice in this area: working with clients to perform requirements analysis; with competitive procurement and contract negotiations; and project managing implementations. We are therefore pleased to announce that we have developed closer relationships with two leading Enterprise Service Management products, Cherwell and ServiceNow, which will enable us to offer additional Service Management optimisation and transformation services to clients, including product configuration and ongoing management.

Steve Watmough, Mason Advisory CEO stated:

“We are continually looking for opportunities to increase our business value to clients. Delivery of world class IT Service is a critical need for organisations across the private and public sector. These relationships will allow Mason Advisory to extend the depth of our capability in the Service Management arena and I look forward to seeing them flourish.”

With all our Service Management services (whether unrelated to a tool, a new tool implementation or enhancement of an existing tool), we share our years of hard-earned knowledge and real-world experience to help you achieve your goals. We know what goods looks like, understand the interdependencies between each Service Management function, and offer optimal flexible ways to implement improvements. Combined with our repository of best practice benchmarking data, technology insights, designs, processes, and templates, our expertise accelerates benefits realisation. Our approachable consultants quickly understand and adapt to your organisation’s specific challenges to ensure an optimal solution is delivered to you.

If you would like to know more, please email and to find out more about our Service Management capability click here