NHS Arden & GEM CSU win the prestigious 'Large Service Desk of the Year' Award at the SDI Awards 2023


November 2023

The SDI Awards is the biggest celebration of the year for service desk and support teams

Huge congratulations to our client NHS Arden & GEM CSU for their amazing achievement in winning the prestigious ‘Large Service Desk of the Year’ Award at the SDI Awards 2023 Gala Dinner this week.

This well-deserved recognition showcases the results of the service transformation that has been performed over the past year, culminating in AGEM becoming an SDI certified customer-led service desk. Mason Advisory are proud to have been part of this award-winning programme and to join the celebrations at the award ceremony.

Explore our collaboration – Helping Arden & GEM drive ITSM transformation to support NHS England’s roadmap to integrated care delivery

If you would like to speak to one of the team involved in this project, please send your enquiry to to discuss further.  

To find out more about our services click here.