Read our latest Insight - Chatbots - can they really enhance the customer experience?


September 2023

Juniper Research predicts that by end of 2023, the adoption of chatbots will result in cost savings of over $11 billion annually.

Are Chatbots a roadblock or a game changer for your service desk?

In our latest article, we delve into the world of Chatbots and their pivotal role in enhancing user experience while trimming support costs. Although they can sometimes be a source of frustration, properly configured Chatbots have the potential to be your service desk’s best ally.

We explore a three-step strategy for launching and optimising Chatbots effectively, focusing on an internal Service Desk as an example, but the principles apply to customer-facing Contact Centres too.

Find out more about our Service Management offerings, or to speak to one of our experts email to discuss further. You can also click here to view our services.