‘Collaboration’ – within businesses at least – can be described as people working with each other to perform tasks, share ideas and gain knowledge in order to achieve business goals and create value. The market for collaboration platforms is increasingly crowded with new and evolving offerings such as Skype for Business, Workplace from Facebook, Chatter from Salesforce and Teams (not just from Microsoft, but also Cisco’s Webex Teams). While this brings rich functionality, it has also created confusion and fragmentation – defeating the purpose behind these services which seek to bring people together.
We see problems around duplication of services, unauthorised services being introduced, and legacy services outstaying their welcome. This can be compounded by lack of user training and awareness.